Terms of Service

1. Agreement to terms

By creating an account, subscribing to, or otherwise using Say English ("we," "us," "our," "the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of service

Say English is a subscription-based AI English learning service. Subscribers receive 30 days of access to daily AI-led English classes, delivered via WhatsApp and taught by our AI teacher, Ananya, with support from our AI assistant, Arjun. This is an educational service, not a certified or accredited language qualification program.

3. Eligibility

You must be at least 18 years old to create an account and subscribe to the Service. By subscribing, you confirm that you meet this requirement.

4. Subscription and access terms

• A subscription grants 30 calendar days of access from the subscription start date, not a fixed number of classes.
• You may attend a maximum of one 30-minute class per calendar day during your active subscription period.
• You choose when to attend each day by sending "START" via WhatsApp; there is no fixed class schedule.
• Access is determined solely by your subscription start and end dates.
• Missing a day does not extend your subscription, create a makeup class, or carry forward to future days.
• Your subscription automatically renews via Razorpay AutoPay unless cancelled before the renewal date, as described in Section 6.

5. Payments

• All payments are processed securely through Razorpay. We do not store your card, UPI, or bank account details.
• Subscription fees are charged in advance for each 30-day period.
• You authorize recurring charges via the AutoPay mandate you set up during enrollment, until you cancel.
• We only activate, extend, or renew your subscription based on payment confirmation received directly from Razorpay — not based on a claim of payment made through WhatsApp or any other channel.

6. Cancellation and renewal

• You may cancel your AutoPay mandate at any time through your account or by contacting support.
• Cancelling stops future renewal charges but does not refund the current active subscription period; you retain access until your current subscription period ends.

Refunds, where applicable, are governed by our separate Refund Policy.

7. Acceptable use

You agree to use the Service only for personal English language learning purposes. You agree not to:

• Attempt to circumvent subscription access controls or class limits
• Use the Service for any unlawful, abusive, or harassing purpose
• Attempt to extract, reverse-engineer, or misuse the AI systems (Ananya or Arjun) or the underlying platform
• Share your account credentials with others

8. AI-delivered instruction

You acknowledge that classes are delivered by an AI system (Ananya), not a human teacher, and that lesson content, corrections, and assessments are generated and adapted algorithmically based on your interactions and performance. While we design the Service to provide accurate, respectful, and helpful English instruction, we do not guarantee specific learning outcomes.

9. Communications

By subscribing, you consent to receive service-related messages via WhatsApp, including class-related messages, subscription status updates, renewal reminders, and weekly learning progress reports. These are necessary for the Service to function and cannot be fully opted out of while your subscription is active.

10. Account termination

We reserve the right to suspend or terminate your account if you violate these Terms, misuse the Service, or if required to comply with applicable law. Termination for cause does not entitle you to a refund of your active subscription period.

11. Limitation of liability

The Service is provided "as is." To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including any AI-generated content or assessment inaccuracies.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via WhatsApp or email where appropriate. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14. Contact us

For questions about these Terms, contact us at: