Privacy Policy

1. Who we are

Say English ("we," "us," "our") operates an AI-powered English learning service, delivering daily English classes over WhatsApp through our AI teacher, Ananya, with support from our AI assistant, Arjun. This policy explains what personal data we collect, why, and how we protect it.

2. Information we collect

• Account information: name, email address, WhatsApp number, and password (stored securely via encrypted authentication, never in plain text)
• Learning data: your English proficiency assessment results, per-skill progress levels, class attendance, lesson history, tracked mistakes used for teaching purposes, homework, and stated learning goals
• Payment information: processed and stored by our payment partner, Razorpay — we do not store your card, UPI, or bank account details ourselves
• WhatsApp conversation data: messages exchanged with our AI assistants during lead conversations and classes, used to deliver and personalize your learning experience
• Usage data: login times, class attendance patterns, and general platform usage for service improvement

3. How we use your information

• To create and manage your account and 30-day subscription access
• To assess your English proficiency and build a personalized learning path
• To deliver personalized English classes via WhatsApp, adapting lesson content, pacing, and corrections to your skill level and goals
• To process payments and manage subscription renewals via Razorpay AutoPay
• To send you service-related WhatsApp messages, such as class confirmations, subscription status, and weekly learning progress reports
• To improve our teaching methodology and platform over time

4. Third-party services we use

• Razorpay — for payment processing and recurring subscription billing. Their handling of your payment data is governed by Razorpay's own privacy policy.
• Meta / WhatsApp Business Platform — to deliver classes and all communications. Message data passes through Meta's infrastructure, governed by WhatsApp's Business Terms of Service.
• Google (Gemini AI models) — to power our AI teacher (Ananya) and AI assistant (Arjun). Conversation content may be processed by these models to generate responses, deliver lessons, and assess learning progress.
• Supabase — our database and backend infrastructure provider, where your account and learning data is securely stored with restricted access controls.

5. Data retention

We retain your account and learning data for as long as your account remains active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution obligations. You may request deletion of your data at any time (see Section 8).

6. Data security

We use industry-standard security practices, including encrypted data storage, database-level access restrictions ensuring students can only access their own data, and secure authentication. However, no system is completely immune to risk, and we cannot guarantee absolute security.

7. Age requirement

Say English is intended for use by individuals aged 18 and older, as our service requires a paid subscription and account registration. If you are under 18, please do not create an account or use our services.

8. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for non-essential data processing

To exercise these rights, contact us using the details in Section 12.

9. Cookies and website data

Our website may use minimal cookies for login sessions and basic functionality. We do not use third-party advertising trackers.

10. Missed classes and subscription terms

Your 30-day subscription access is determined solely by your subscription start and end dates. Attendance does not extend your subscription, and missed classes do not carry forward or create additional access. For full terms, see our Refund Policy and Rules & Regulations pages.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via WhatsApp or email where appropriate. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact us

For any questions about this policy or your data, contact us at: